Emergencies

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What to do in an emergency situation

What Constitutes a Safety Emergency?

Gas Line Breaks
Leaking/escaping natural gas or a perceived threat of carbon monoxide present in the nearby air

When Should it be Reported?

Immediately – regardless of certainty – call (780) 848-2808 or Toll-Free: 1-800-265-5389

Can I fix it myself?

Do not attempt to repair or divert a leak or broken line. In the event of gas leaks within the home, open windows and doors and call our service person. Leave the premises until they arrive.

What should I do in the meantime, while I wait for help?

Do not attempt to repair or divert a leak or broken line.
In the event of gas leaks within the home, open windows and doors and call our office.
Leave the premises until help arrives.
In the case of a gas line break or major leak on a pipe, please stay a reasonable distance away from the leak and try to protect the scene from the intrusion of other people in the area. Warn other residents and persons in the immediate area.
Do not set fire to the escaping gas.
In the event of a fire, please call the fire department and police in conjunction with the call to our 24 hour emergency number. Please be prepared to provide a legal land description of the location of the break, your name and a contact phone number.
In the event of a gas service interruption, the Co-op will relight appliances where necessary, at no charge, providing that service personnel can gain access to the premises. Members should advise the Co-op of how access may be gained in the event of an emergency.